Terms & Conditions



Terms of use of our website

1                 The contract between us

We must receive payment of the whole of the price for the goods and services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

This does not apply in case you have been authorised by us to place orders on account, in which case, if your order is accepted, we will send you an order confirmation when we have accepted the order and, for the avoidance of doubt,  payment becomes due as per our Standard terms & Conditions.

Our acceptance of your order brings into existence a legally binding contract between us.

All goods and services are supplied subject to these terms and our Standard Terms & Conditions. In the case of a conflict between these terms and our standard terms and conditions of sale, these terms shall prevail.

2                 Price

2.1             The prices payable for goods that you order are as set out on our website.

2.2             Delivery charges are not included in our price. You will be required to pay extra for delivery. Our delivery charges are set out on our website.

3                 Cancellation by us

3.1             We reserve the right to cancel the contract between us if:

3.1.1          We have insufficient stock to deliver the goods you have ordered;

3.1.2          We do not deliver to your area; or

3.1.3          One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

3.2             If we do cancel your contract we will notify you by e-mail and will credit to your account any sum deducted by us from your credit card as soon as practicable but in any event within 30 days of your order. We will not be obliged to offer any interest or additional compensation for disappointment suffered or any losses or expenses incurred by you due to the cancellation.

4                 Delivery of goods to you

4.1             We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

4.2             You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5                 Liability

5.1             If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

5.2             You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

5.3             Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have if considered a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6                 Returns Policy

6.1             Goods returned within 21 days in an unused/unopened condition will be inspected and if found in a resalable condition will be credited in full (please allow up to 28 days for a refund to appear on your credit card).

6.2             Goods returned within 3 calendar months of purchase in an unused/unopened condition will be inspected and if found in a resalable condition and will incur a 22% restocking fee.

6.3             All return goods requests must be send back to ELGA with a RMA (Return Material Authority) or it will not be accepted; please also send items back registered post as ELGA Labwater will not take responsibility for lost packages.

6.4             All ELGA consumables and parts are protected with a 12 months warranty from date of purchase for more information please email [email protected]

7                 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at ElgaLabWater, 5 Earl Court, Unit 100, Woodridge IL 60517-7622, United States and all notices from us to you will be displayed on our website from to time.

8                 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9                 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

10              Governing law

The contract between us shall be governed by and interpreted in accordance with the laws of the State of Illinois (USA), exclusive of its conflicts of law provisions.

11              Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details, standard terms and conditions and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

© 2022 Veolia Water Technologies. All Rights Reserved.