Customer Service at ELGA LabWater
Our customer service team is only a phone call away: (630) 343-5251. Offering you a complete tailored services from phone support to field based service and preventative maintenance assistance. We pride ourselves on having this dedicated resource which is highly respected and valued throughout the industry.
Additional Contact Details
- ELGA.USA@veolia.com – General ELGA USA inquires (Marketing, General information)
- ELGA.ORDERS@veolia.com – All order and order inquires
- ELGA.RMA@veolia.com – Return Materials Request (ALL returned goods)
Postal Address: Veolia Water Technologies dba ELGA, 5 Earl Court Suite 100, Woodridge, IL 60517
Return Policy
All ELGA consumables and parts are protected with a 12 month warranty from date of purchase.
Goods returned within 21 days in an unused/unopened condition will be inspected and if found in a resellable condition, will be credited in full (please allow up to 28 days for a refund to appear on your credit card).
Goods returned within 3 calendar months of purchase in an unused/unopened condition will be inspected and if found in a resellable condition will be returned and will incur a 22% restocking fee.
Full details of our returns policy are detailed in our Terms & Conditions.
Order Changes and Cancellations
Once you check out, you cannot make changes to your order or cancel your order. If you need to make a change or cancel an order that you already submitted, contact elga.orders@veolia.com.
Customer Service
Our customer service teams are only a phone call away. They can offer you a complete tailored service from phone support to field based service and preventative maintenance assistance. We pride ourselves on having this dedicated resource which is highly respected and valued throughout the industry.
Order Placed directly to ELGA Customer Service
Should you want to place an order directly to Elga Customer Service, please use the online form available here, using the same prices provided on the eshop, and email the completed form to elga.orders@veolia.com.