Customer Service at ELGA LabWater

Our customer service team is only a phone call away: (877) 315-3542. Offering you a complete tailored services from phone support to field based service and preventative maintenance assistance. We pride ourselves on having this dedicated resource which is highly respected and valued throughout the industry.

 

Additional Contact Details

Postal Address: Veolia Water Technologies

                         dba ELGA LabWater 5 Earl Court Suite 100

                        Woodridge, IL 60517

Return Policy

All ELGA consumables and parts are protected with a 12 month warranty from date of purchase.

Goods returned within 21 days in an unused/unopened condition will be inspected and if found in a resellable condition, will be credited in full (please allow up to 28 days for a refund to appear on your credit card).

Goods returned within 3 calendar months of purchase in an unused/unopened condition will be inspected and if found in a resellable condition will be returned and will incur a 22% restocking fee.

Full details of our returns policy are detailed in our Terms & Conditions.

Order Changes and Cancellations

Once you check out, you cannot make changes to your order or cancel your order. If you need to make a change or cancel an order that you already submitted, contact elga.orders@veolia.com.

 

Customer Service

Our customer service teams are only a phone call away. They can offer you a complete tailored service from phone support to field based service and preventative maintenance assistance. We pride ourselves on having this dedicated resource which is highly respected and valued throughout the industry.